Refund & delivery policy

Digital items — guides, PDFs, downloads, unlocked modules and beat licences — are delivered immediately after the payment processor confirms your payment. Access appears in your collection and download links are personal and time-limited. Because delivery is instant, you expressly consent to immediate performance and waive any statutory cooling-off or withdrawal period, and these sales are final.

We refund in full, without argument, when:

the file is corrupt, unreadable, or materially different from what the listing described; you were charged twice for the same item; your purchase never unlocked and we cannot fix access; a subscription renewed after you had cancelled; or a physical item arrives damaged, incorrect, or never arrives.

Email support@rilivo.io within 30 days with your order reference. Approved refunds are returned to the original payment method and typically settle in 5–10 business days depending on your bank.

Change of mind after a digital file has been downloaded, buyer's remorse on a delivered licence, failure to achieve a particular health, creative or financial result, or a claim that the educational content did not suit your situation. Statutory consumer rights in your country always take precedence over this section.

Vinyl and other physical goods ship separately from any digital unlock included with them; the digital part is available straight away. Dispatch timelines are shown on the listing. Shipping costs, customs duties and import taxes are the buyer's responsibility unless stated. Report damage or a wrong item within 14 days of delivery with photos and we will replace or refund it.

Recurring memberships renew automatically until you cancel. Cancel any time from your account or by emailing support@rilivo.io; access continues until the end of the period you have already paid for, and part-periods are not refunded except where required by law.

Please contact support@rilivo.io before raising a chargeback — it is faster and we will resolve genuine problems. Accounts used for fraudulent claims may be suspended. Purchases made while the store is in test mode are clearly labelled, take no real money, and grant no permanent entitlement.